JLK, Inc. (hereinafter referred to as the "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, specifically regarding Customer Service (CS) and Q&A inquiries.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Information").

A. Information You Provide to Us

When you submit an inquiry through our CS or Q&A forms, we collect the following personal information:

• Required Information: Name, Email Address, Job/Occupation, Country, Phone Number, Job Title, Company/Organization Name, Products of Interest, and details of your request.

B. Information Collected Automatically (Cookies)

We may automatically collect certain information about your equipment, browsing actions, and patterns using cookies and similar technologies. This may include your IP address, browser type, operating system, and other usage details. You can control cookies through your browser settings.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services: To process and respond to your CS and Q&A inquiries specifically.
• To Improve Our Services: To analyze usage and improve the functionality of our website.
• To Communicate: To send you administrative information, such as updates to our terms or policies.
• Legal Compliance: To comply with applicable laws, legal processes, and regulations.

We will not use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you with notice.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with the following categories of third parties for business purposes:

• Service Providers: We engage third-party companies to perform services on our behalf, such as data hosting and system operations.
  • Cloud Service Provider: Amazon Web Service (Used for system operation and data storage).
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.

4. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy, or as required by law.

• Retention Period: In accordance with our internal data management procedures, personal information associated with your account or inquiries will be retained for the duration of our relationship. Upon contract termination or account closure, your data will be deleted within sixty (60) days, unless a longer retention period is required by law (e.g., for tax, accounting, or legal proceedings).
• Disposal: Once the retention period expires, data is securely deleted or anonymized (e.g., electronic files are permanently deleted/wiped, physical documents are shredded).

5. International Data Transfers

The Company is headquartered in South Korea. If you are accessing our services from the United States or other regions with laws governing data collection and use, please note that your personal information may be transferred to, stored, and processed in South Korea. By providing your information, you consent to this transfer.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These measures include access controls, encryption of data where appropriate, and regular security assessments. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may withdraw your consent for data processing at any time.

To exercise these rights, please contact us using the information provided in Section 10.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights, please contact our Privacy Department: